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Digital Eyes Merger News and Coupons

» News, Sales | posted by Wai Yung (Wayne) Chim on 02/26/2006 [Discuss]

NEW COUPONS
SPRING2006 $7 off $80 Order
MARUSED2006 10% off $50 Used DVD Order
MAR2006 $5 off $60 Order
PREMAR2006 $10 off $125 Order
All COUPONS ABOVE Expire 03/31/2006

There are some fantastic changes coming soon to DigitalEyes.net.

I am pleased to announce that on April 1, 2006 we will be merging our site with our sister company DVDPlanet.com, and launching a brand new website under the DVDPlanet.com name. Our new site will be more user friendly, feature more content (including customer reviews) and an enhanced search engine. Be sure to check it out!

The best news about the change is that the service, features and expertise you have come to expect from digitaleyes.net will continue on the new DVDPlanet.com website. You can continue to shop as you currently do– your username and password will remain the same, your order history and wish lists will still be available, you can continue to earn and redeem frequent buyer points, and we’ll continue to buy and sell used DVDs.

The last 10 years have been an exciting time to be in E-Commerce. We’ve grown from a small company selling laserdiscs from my spare bedroom to a company shipping thousands of orders each week. DVD Planet has also been around for many years, and much like DigitalEyes, grew from a small laserdisc retailer to a large DVD seller catering to the movie enthusiast. So it’s only natural that we should join forces to offer you the best online DVD shopping experience!

For a complete list of answers to Frequently Asked Questions regarding our merger with DVDPlanet.com please see below.

I am also happy to let you know that I’m not going away. I’ll be overseeing the new DVDPlanet.com web site and I look forward to continuing to explore the world of movies with you.

Mark Harrill
Founder
www.digitaleyes.net/www.animeonestop.com

Frequently Asked Questions

On April 1, 2006 DigitalEyes.net and DVDPlanet.com will merge! We’ll launch a new and improved website under the DVDPlanet.com name. We’re very excited about this merger with our sister company and we’re certain that you’re shopping experience will be enhanced.

Here are a few Frequently Asked Questions regarding our merger:

Q. Is DigtalEyes.net going out of business?
A. No. Neither DigitalEyes.net or DVDPlanet.com are going out of business. We have been sister companies for several years and have determined that if we combine our strengths we can offer our customers a much more rewarding shopping experience.

Q. When will the new site launch and will there are be any time when the DigitalEyes.net site will be unavailable?
A. The new site will launch on April 1, 2006. Both the DigitalEyes.net and DVDPlanet.com web sites will be unavailable for a few hours beginning late the night of March 31st and into the early morning of April 1st. As we get closer to the launch date we’ll post the exact times that the sites will be unavailable on each of the websites.

Q. Will the DigitalEyes.net name be replaced by DVDPlanet.com?
A. Yes. The new website will be called DVDPlanet.com. Although the existing DigitalEyes.net domain name will redirect you to the new website.

Q. Will my open orders, including pre-orders and backorders be transitioned to the new website?
A. Yes. All of your open orders will be transitioned to the new website.

Q. Will there be any delays in shipping my orders during the transition?
A. No. All orders, including pre-orders and backorders will ship on time.

Q. Do I need to do anything to assure that my open orders are moved to the new site?
A. No. We will transfer all of your orders to the new website. You can continue to shop at DigitalEyes.net right up until the transition and all of your orders will ship on time.

Q. Would it be better if I began placing all of my orders on DVDPlanet.com now?
A. No. Since both sites are moving to a new web platform orders from the existing DVDPlanet.com website will also need to be moved. You can continue to shop at DigitalEyes.net right up to the transition.

Q. Will I need to change my username and password?
A. No. You will be able to login to your account with your existing DigitalEyes.net username and password.

Q. Will I need to enter all of my account information, such as billing and shipping addresses on the new website again?
A. No. We will move all of your existing account information to the new web site.

Q. Will my order history still be available?
A. Yes. All of your past order history and order status information will still be available on the new website.

Q. Will my Wish List still be available?
A. Yes. Your Wish Lists from DVDPlanet.com and DigitalEyes.net will be available on the new DVDPlanet.com web site.

Q. Will I still be able to use my existing Frequent Buyer points?
A. Yes. Your existing DigitalEyes.net Frequent Buyer points will be available on the new DVDPlanet.com web site.

Q. Will I continue to earn Frequent Buyer points after the transition?
A. Yes. The new DVDPlanet.com website will offer a Frequent Buyer rewards program just as DigitalEyes.net does now.

Q. Will the new DVDPlanet.com website buy and sell used DVDs?
A. Yes. The new DVDPlanet.com will utilize the Quote Machine and we will continue to buy and sell used DVDs just as DigitalEyes.net does now.

Q. Will AnimeOneStop.com still exist?
A. Yes. AnimeOneStop.com will continue to exist on the new web platform and you can continue to visit AnimeOneStop.com for the latest information on Anime releases.

Q. Who do I email for customer service regarding orders placed on DigitalEyes.net after the transition?
A. After April 1st 2006 use the email address orders@dvdplanet.com for customer service inquiries. We will also accept emails at orders@digitaleyes.net until June 30, 2006.

Q. What customer service phone number should I use?
A. After April 1st 2006 please call 1-800-818-9693 for customer service inquiries.

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